Information for patients, families and the public

Referrals helpline

Our referrals helpline is there for anyone who’s considering raising a concern with us about a nurse, midwife or nursing associate. We can help explain more about who we are, how we can help you and what support we can offer you. Call us on 020 3307 6802.

Find out more

Find out step by step what happens during the process of raising a concern and how we can help.

Who we are and how we can help

How we regulate and the types of concerns we look into

Who you should raise a concern with

What happens when we receive your concern

Investigating your concern

Examining cases

Meetings and hearings

How we reach an outcome and what to expect after a hearing

Supporting you during our fitness to practise process

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