Your rights
Under data protection legislation you have the right to:
- access any personal data held about you
- have inaccurate information about you corrected
- be forgotten (erasure)
- restrict processing
- object to processing
- stop automated decision making
- data portability.
Check our privacy notice to find out more about your rights. These rights only apply in certain circumstances.
Making a request
Please give as much detail as possible about the information you need and be as specific as you can.
To help us answer your request as quickly as possible:
- tell us what information you do and don’t want to receive
- provide specific date ranges wherever possible
- provide names of relevant individuals or departments
- let us know if you are expecting to receive the information in a non-electronic format.
The Information Commissioner's Office website has guidance on how to structure your request. We'd recommend that you read this.
You can also write in to us, but it may take us longer to respond.
Customer Information and Data Requests Team
Nursing and Midwifery Council
23 Portland Place
London
W1B 1PZ
Our response
Providing ID before we can respond
We'll contact you and ask you to provide ID before we can begin processing your request.
Suitable forms of ID include a copy of a passport or driving licence. If you do not have these, we'll discuss alternatives with you.
Response times
We’ll respond to your request within one calendar month unless it's very complex or large.
We get a lot of requests, some of which can be time consuming. We'll always do our best to respond to your request within statutory and recommended time limits and provide assistance wherever we can.
If it's going to take longer, we'll let you know when we expect to respond.
What we can't give you
If you're making a subject access request, we may not be able to give you everything we hold about you as some information - like the personal data of other people - may be exempt from release.
If you're unhappy with our response
We hope that our response meets your expectations, but we'd like to know if you're not happy with the way we've dealt with your request.
Examples of reasons why you may be unhappy with our response are:
- you believe documents are missing
- you disagree with our reasons for not disclosing certain information.
Please email the Customer Information and Data Requests Manager at foi&dparequest@nmc-uk.org within 40 days of receiving our response to let us know your concerns.
We'll review your concerns and respond to you within one calendar month. If it's going to take longer, we'll let you know when we expect to respond.
If you're still unhappy with our response following the review, you can complain to the Information Commissioner. Although they generally will not consider a complaint until efforts have been made to resolve the complaint informally first.
The Information Commissioner's Office have also provided some guidance on what to do if you're dissatisfied with an outcome.
