Phone numbers and email addresses
Phone numbers, emails and ways of contacting us
Before you get in touch
If you're registered with us, you can find all your registration details in your NMC Online account, including when you are expected to revalidate.
We can't reply to individual requests for revalidation dates by email or phone as this can be found in your NMC Online account.
You can also find answers to lots of common queries in our registration section and our Covid-19 information hub.
Email addresses
Registration
To help us respond to your query, please provide your PIN, PRN or Candidate ID in your email, if you have one.
Please do not send your enquiry to more than one mailbox as this will cause delays. We'll respond to your email as soon as we can - usually within ten working days.
- If you trained in the UK or are registered with us: UKenquiries@nmc-uk.org
- If you started an application through our EU/EEA route and paid your assessment fee by 31 December 2020: os.enquiries@nmc-uk.org
- If you trained outside the UK: Contact us about overseas registration
Standards (Education and Practice) related queries
For any enquiries around the Code, underpinning guidance and supporting information or any aspect of education and professional practice please contact us at educationandstandards@nmc-uk.org
Telephone numbers
You can contact us by telephone 08:00–17:45 Monday to Friday (excluding bank holidays).
Please try to avoid the busiest times which are all day Monday and Tuesday–Friday, between 10:00 and 12:00.
If you are an international applicant to the register and you have submitted all your documents for assessment, or have responded to a request for information, please wait 35 days before contacting us. Unfortunately, the contact centre can’t provide any additional information or update until 35 days has passed.
- General enquiries and fitness to practise: 020 7637 7181
- Registration enquiries: 020 7333 9333
- International enquiries: 020 7333 6600
To hear your options in Welsh, please call: 0203 307 6803
Please note that this initial call will be answered in English, but an option to continue the phone call in Welsh will be arranged via a callback within three working days.
Other ways to contact us
- Making a freedom of information request to us
- Making a data protection request to us
- Making a complaint to us
- Contact our Media Team if you are a journalist with a query.
Discussing your registration with a third party
If you would like a third party (such as a relative or nursing agency/company) to contact us about your registration on your behalf, we must have written confirmation from you.
Once we receive the completed form, we'll update your file. It can take up to five working days for this to appear on your file.
We won't be able to discuss any details with the third party until this process is complete.
Employers are able to access information about your registration date, the part of the register that you are on and whether you are currently effective on the register using the employers confirmation service.
If they require further information, then you will need to request this permission for them.
Respect for our staff
We welcome you raising concerns or complaints about our work. And we want to support you to do this. However we will not tolerate unreasonable or unacceptable behaviour towards our staff.
We ask that you are polite and respectful when contacting us.
If we consider your behaviour to be unacceptable, we will discuss this with you and ask you to stop. If your behaviour continues we may decide to take action to manage or restrict your contact with the NMC.
You can read more about this process in our Unreasonable or unacceptable behaviour policy. If you have any questions about this please get in touch with our complaints team.
