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Managing concerns
Introduction
Managing concerns: a resource for employers
Deciding to make a referral
Concerns you should refer to us
Concerns you should refer to us - overview
Concerns that pose a serious risk to people who use services and would be difficult to put right
Concerns where local action can’t effectively manage any ongoing risks to people who use services
Concerns requiring us to take action to protect public confidence in the professions and uphold standards
Considering evidence of insight and strengthened practice
Deciding whether to refer concerns related to health
Ensuring your decisions to refer are fair and unbiased
Who should approve and make the referral
How to make a referral
Referral Scenarios
1. Health condition – employer can manage the concerns locally while investigating
2. Verbal abuse of patient – employer can manage the concerns locally while investigating
3. Alleged theft of medication – employer can manage the concerns locally while investigating
4. Alleged unprofessional behaviour: concerns being suitably managed locally
5. Concerns about clinical competence – local investigation should conclude before referral
6. Concerns about clinical competence – referral should be made before conclusion of local investigation.
7. Concerns about putting patients at risk and falsification of records – immediate referral required
8. Concerns about physical abuse of patient – immediate referral required
Conducting a local investigation
Overview
Dealing with concerns involving agency staff
Guiding principles
Guiding principles - overview
Promote a just culture
Have clear policies and procedures and follow best practice guidance
Have a clear plan and terms of reference
Start as early as possible
Be objective
Listen to people who use services, keep them informed, and take their information and views into account
Support staff and encourage openness without blame
Take equality, diversity and inclusion into account
Keep records of all evidence and decisions
Avoid delays and stick to a reasonable timeframe
During your investigation
Concluding your investigation
Managing concerns
Managing concerns locally
Working with us when managing concerns
Supporting your employees
Support on offer for employees
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Managing concerns
Conducting a local investigation
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Conducting a local investigation
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Overview
Dealing with concerns involving agency staff
Guiding principles
Promote a just culture
Have clear policies and procedures and follow best practice guidance
Have a clear plan and terms of reference
Start as early as possible
Be objective
Listen to people who use services, keep them informed, and take their information and views into account
Support staff and encourage openness without blame
Take equality, diversity and inclusion into account
Keep records of all evidence and decisions
Avoid delays and stick to a reasonable timeframe
During your investigation
Concluding your investigation
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Last updated: 02/12/2021
Managing concerns
Search Managing concerns: a resource for employers
Search
Introduction
Managing concerns: a resource for employers
Deciding to make a referral
Concerns you should refer to us
Concerns you should refer to us - overview
Concerns that pose a serious risk to people who use services and would be difficult to put right
Concerns where local action can’t effectively manage any ongoing risks to people who use services
Concerns requiring us to take action to protect public confidence in the professions and uphold standards
Considering evidence of insight and strengthened practice
Deciding whether to refer concerns related to health
Ensuring your decisions to refer are fair and unbiased
Who should approve and make the referral
How to make a referral
Referral Scenarios
1. Health condition – employer can manage the concerns locally while investigating
2. Verbal abuse of patient – employer can manage the concerns locally while investigating
3. Alleged theft of medication – employer can manage the concerns locally while investigating
4. Alleged unprofessional behaviour: concerns being suitably managed locally
5. Concerns about clinical competence – local investigation should conclude before referral
6. Concerns about clinical competence – referral should be made before conclusion of local investigation.
7. Concerns about putting patients at risk and falsification of records – immediate referral required
8. Concerns about physical abuse of patient – immediate referral required
Conducting a local investigation
Overview
Dealing with concerns involving agency staff
Guiding principles
Guiding principles - overview
Promote a just culture
Have clear policies and procedures and follow best practice guidance
Have a clear plan and terms of reference
Start as early as possible
Be objective
Listen to people who use services, keep them informed, and take their information and views into account
Support staff and encourage openness without blame
Take equality, diversity and inclusion into account
Keep records of all evidence and decisions
Avoid delays and stick to a reasonable timeframe
During your investigation
Concluding your investigation
Managing concerns
Managing concerns locally
Working with us when managing concerns
Supporting your employees
Support on offer for employees
