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Managing concerns
Introduction
Managing concerns: a resource for employers
Deciding to make a referral
Key considerations before making a possible referral
Ensuring your decisions to refer are fair and unbiased
Concerns you should refer to us
Take equality, diversity and inclusion into account
Promote a culture of openness and learning
Considering evidence of insight and strengthened practice
The three types of concerns you should raise with us
How to make a referral
Referral Scenarios
1. Health condition – employer can manage the concerns locally while investigating
2. Verbal abuse of patient – employer can manage the concerns locally while investigating
3. Alleged theft of medication – employer can manage the concerns locally while investigating
4. Alleged unprofessional behaviour: concerns being suitably managed locally
5. Concerns about clinical competence – local investigation should conclude before referral
6. Concerns about clinical competence – referral should be made before conclusion of local investigation.
7. Concerns about putting patients at risk and falsification of records – immediate referral required
8. Concerns about physical abuse of patient – immediate referral required
Conducting a local investigation
Guiding principles of a good local investigation into concerns about a professional’s practice
Guiding principles of a good local investigation into concerns about a professional’s practice - overview
Have clear policies and procedures and follow best practice guidance
Have a clear plan and terms of reference
During your investigation
Concluding your investigation
Managing concerns
Managing concerns locally
Working with us when managing concerns
Supporting your employees
Support on offer for employees
Appendix
How we developed this resource
Managing concerns: a resource for employers (all guides) - all guides
Managing concerns: a resource for employers (all guides)
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Last updated: 02/12/2021
Managing concerns
Search Managing concerns: a resource for employers
Search
Introduction
Managing concerns: a resource for employers
Deciding to make a referral
Key considerations before making a possible referral
Ensuring your decisions to refer are fair and unbiased
Concerns you should refer to us
Take equality, diversity and inclusion into account
Promote a culture of openness and learning
Considering evidence of insight and strengthened practice
The three types of concerns you should raise with us
How to make a referral
Referral Scenarios
1. Health condition – employer can manage the concerns locally while investigating
2. Verbal abuse of patient – employer can manage the concerns locally while investigating
3. Alleged theft of medication – employer can manage the concerns locally while investigating
4. Alleged unprofessional behaviour: concerns being suitably managed locally
5. Concerns about clinical competence – local investigation should conclude before referral
6. Concerns about clinical competence – referral should be made before conclusion of local investigation.
7. Concerns about putting patients at risk and falsification of records – immediate referral required
8. Concerns about physical abuse of patient – immediate referral required
Conducting a local investigation
Guiding principles of a good local investigation into concerns about a professional’s practice
Guiding principles of a good local investigation into concerns about a professional’s practice - overview
Have clear policies and procedures and follow best practice guidance
Have a clear plan and terms of reference
During your investigation
Concluding your investigation
Managing concerns
Managing concerns locally
Working with us when managing concerns
Supporting your employees
Support on offer for employees
Appendix
How we developed this resource
Managing concerns: a resource for employers (all guides) - all guides
Managing concerns: a resource for employers (all guides)
